Thu, Sep 15|
Crew Carwash Support HQ
Dale Carnegie Course- Effective Communications and Human Relations (1)
Whether you are starting out in your career or have reached a point where you could use a reboot, the methodology of the Dale Carnegie Course® can provide you with the mindset and the skillset to achieve better and different results. Expand both your personal and professional capabilities
Time & Location
Sep 15, 2022, 3:30 PM – 7:00 PM EDT
Crew Carwash Support HQ , 11700 Exit 5 Pkw
About the event
What You’ll Learn
The Dale Carnegie Course® equips you to:
1. Build on confidence and personal leadership competence.
2. Strengthen skills in relating to others and build inclusivity in your organization.
3. Enhance skills to communicate logically, clearly, and concisely. Energize and engage listeners. And listen with empathy.
4. Develop leadership skills to take charge of your life, be more flexible and innovative, inspire others, and motivate others to action.
5. Power yourself to control attitudes and reduce stress so you can be at your optimum best.
Why you want to learn it
Discover how to better respond to today’s challenges and create a ripple effect throughout your organization. Change your approach to tap into trust and build inclusion. Form closer, more rewarding relationships built on trust and respect. Gain ways to project an upbeat and contagious attitude, discover ways to manage stress and minimize worry, encourage positive thinking, and commit to continuous improvement.
Start with Self. Connect with Others. Enhance Teamwork. Influence Change.
These elements are woven together throughout the Dale Carnegie Course®, enhancing both the mental change and the behavior change needed to achieve your goals and affect performance change within your organization and beyond.
Start with Self:
Every change begins with the self. Deepening our understanding of our natural tendencies as humans and our need for belonging helps clarify why it takes active work by each of us to change. Gaining insight into our attitudes, opinions and thoughts helps us identify and confront our fears. Building our resilience and self-confidence enables us to engage in honest exchanges with ourselves and others. As we gain empathy, we develop a genuine desire to create environment of trust.
To accomplish this, this course addresses the following session objectives:
-Discover how past experiences influence behavior
-Recognize the impact negative stress has on our results and effectiveness
-Commit to using concepts and principles to increase our ability to control stress and worry
-Demonstrate a process to organize our thoughts when thinking on our feet
-Strengthen our personal opinions
-Learn from others how to confront our fears
-Recognize that we can triumph over adversity
-Apply the power of risk-taking
-Become more open-minded to change and opportunity
Connect with Others:
None of us works in a vacuum. The need to connect with others to build teamwork and influence begins with a genuine interest in others.
Making strong connections is accelerated with the following session objectives:
-Familiarity with the principles for improving human relations
-A focus on people as individuals
-The need to create a positive first impression
-Use methods to recall names
-Identify opportunities for improving professional relationships
-Influence people through trust and respect
Strong skills for creating accountability and gaining cooperation helps ensure that people are prepared to speak up, communicate persuasively, look for common ground, discuss difficult topics on which they may disagree, identify when trust is broken and restore it successfully. See how consistent application of the Human Relations Principles improves results.
These session objectives help make that happen:
-Persuasively communicate in a clear and concise way that moves people to action
-Discover how relationships help us advance toward our goals
-Communicate our ideas effectively even when we disagree
-Achieve cooperation versus compliance
-Discover the power of finding points of agreement
-Discover how to coach for improved performance
-Concentrate on the strengths of others
-Discover the value of sincere appreciation
-Develop skills in giving and receiving positive feedback
By having the confidence to speak up, persuade others to action, model desired attitudes and behaviors, we can influence others to change. In the Dale Carnegie Course, we will practice skills to meet these session objectives:
-Communicate with strong and powerful feelings
-Connect with others on an emotional level
-Inspire others to think and act differently
-Positively influence the attitudes of others
-Use positive approaches when coaching people
-Deal with challenging situations more effectively
-Inspire and motivate others by communicating our visions
-Commit to continuous improvement
What You Can Expect During the Course
Expect Thoroughly Trained Trainers:
The participants in the Dale Carnegie Course® are made up of both formal and informal leaders. Psychological Safety is emphasized to create a safe place to try out new skills and ideas. The trainers are highly vetted and undergo an intense training that is ISO9002 certified to achieve consistent results globally. While part of a global organization, they are connected to your local culture, customs and language.
Each time a new skill is introduced, it is practiced the ‘right’ way and coached in the moment before moving it out into your life and work. Once a skill has been tested with clients, team members and others, the group holds itself accountable by reporting back on what did or did not work. This social learning approach makes it possible for everyone to learn from each other’s efforts. By experiencing a series of successful attempts with positive reinforcement, habits are changed, and new skills are ingrained.
How it will help you
You will be more equipped to tackle complex challenges, expand your ingenuity, and excel in building team harmony. Use your new skills to achieve measurable results, securing your place as a valued contributor. As you become more adept at influencing, you’ll find yourself inspiring others to take initiative and innovate. The time has come to start leading now!
Who Should Attend
Professionals at all levels who wish to optimize their performance, lead with conviction and positively impact the bottom line.
The Dale Carnegie Course® is designed to meet a variety of schedules, time frames and learning preferences.
8 Session: This is the standard program and all versions are developed from this option. This is delivered in person with 8 in-person sessions. Select locations also offer Awareness and Sustainment Sessions online.
3 Day: This is an intense immersion experience held in 3 in-person days. All the content is covered with two commitment reports (one on controlling stress and one human relations commitment) that are reported on in a sustainment session held after the three days are completed. This option is ideal for someone who wants fast results and is under time pressure.
12 Session: This expanded version allows for more coaching and practice, additional modules to practice thinking on feet (impromptu speaking), communicating with conviction, goal setting for a more enthusiastic and positive attitude, reinforcing human relations accountability along with other activities. If you are a person that prefers more time to practice skills, this version is a good option for you.
Dale Carnegie's Secrets of Success
Principles from How to Win Friends and Influence People show you how to influence others to support your vision. Discover 9 techniques for enhancing relationships, and fundamental techniques for becoming a respected leader. Tips for handling criticism and stress set you free to move forward with new ideas and stronger partnerships.
Why Empathy Is a Crucial Skill for Leaders
Empathy is not the same as sympathy—sharing someone’s emotions, generally by feeling sad about their circumstances. An empathetic approach is one of action. It’s understanding where that customer or employee is coming from and taking steps to correct problems or pain points. Sympathy will not elicit the same outcome as empathy.
The Dale Carnegie Methodology
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitator(s), the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.
Total Hours- 28
PMI PDU's- 23.5
HRCI Credits- 26.5
SHRM PDC’s- 26.5
NASBA CPE’s- 31.2